👋 Hi, I’m Brooke - a Technical Project Manager based out of Raleigh.
↓ See each project below to learn more about its creation and goals.
Saving Grace Animals for Adoption
Adoptions Counselor, Operations Volunteer & Foster
Operations - Slack Development & Onboarding
Led the development and implementation of our Adoptions-wide Slack channel to fill communication gaps by creating accessible channels and direct messaging capabilities.
Maintain ownership over the project and post-implementation onboarding of new adoption volunteers and full-time staff.
Adoptions Counselor - Social Media
Co-manages our Adoptions "Going Home" photos to social media to promote adoptions and congratulate once-homeless dogs after finding their furever homes through Saving Grace.
Adoptions & Operations Volunteer - CRM Development
Project development for CRM data management system Shelterluv spanning 6-month period of planning, implementation, and troubleshooting. Advised from the perspective of an Adoptions Counselor, Foster, and Operations Volunteer.
Responsible for development of inbound process following reorganization, updating marketing sequences based on data analysis, and participating in a beta team for new sales compensation software.
Wine To Water
Led CRM improvements through data analysis, organization, SOP refinement, and process improvement training relevant Operations, Accounting, and Development teams.
Technical Project Management BootCamp (UNC)
Software Development Lifecycle (SDLC), Hybrid & Agile Projects
18-week Technology Project Management Boot Camp from UNC-Chapel Hill. This program includes business of software development, traditional project management, project management in operations, hybrid project management, Agile Methodologies, Scrum Framework, and Jira.